Updated: 31/05/2020
Your privacy is very important to us and we are pledged to protecting your personal data. Our privacy policy will inform you how we look after your personal data when you visit www.stairliftscomparison.com, and tell you about your privacy rights and how the law will protect you. If you do not agree with the terms of our privacy policy, please exit the website.
Purpose of this privacy policy
This privacy policy aims to give you a clear understanding on how Mobility Furniture Comparison Limited collects and uses your personal data, through your use of www.stairliftscomparison.com. We may collect your personal data when you fill in forms on our website, use our live chat service, sign up to our newsletter or correspond with us via phone, email or otherwise.
Controller
Mobility Furniture Comparison Limited is the controller and responsible for your personal data.
Our full site Details:
Mobility Furniture Comparison Limited
Email: info@stairliftscomparison.com
Address: Ground Floor, Aizlewoods Mill, Nursery Street, Sheffield, S3 8GG
You have the right to make any complaint at any time to the information commissioner’s office (ICO), the UK supervisory authority for data protection issues www.ico.org.uk. We would, however like the chance to investigate you concerns by emailing info@stairliftscomparison.com before you approach the ICO.
How do we collect your personal data?
We use two methods to collect your personal data:
Direct interaction: your identity and contact data maybe collected when you complete any forms on this website www.stairliftscomparison.com or by postal, email correspondence or by direct telephone. This will include personal data that you will have provide us with when you visited our site or liaised with our team via phone or email:
- Request more information about our services
- Request marketing to be sent to you
- Give us feedback
- Sign up for our services
Automated technologies or interactions: when you visit our site, we may collect data about your internet usage by running a cookie file which is held in the hard drive of your device. Cookies contain data that is conveyed to your device’s hard drive. Their purpose is to help improve our website and to provide a more personalised service. They help us:
- To forecast our audience volume.
- To hold data about your online preferences and help us develop a more customised site based on user needs.
- To increase the website cache speed.
- To identify when you return to our website.
Our system automatically issues cookies. Although, by altering the setting on your device browser, you can reject the use of cookies.
The information we collect
We may store and process the following data about you:
- Technical data: includes your browser type, IP address, location, operating system and platform and other technology on the devices you use to access this website.
- Contact data: includes phone numbers and email addresses.
- Usage data: includes details of your visits to our website, web server statistics, traffic data, location data and details of the web pages and resources that you access.
- Marketing data: includes your chosen preference of how you receive marketing from us.
- Identity data: includes first name, last name.
We do not collect any special categories of personal data about you for example details about your race or ethnicity, religious or philosophical beliefs, political opinions, or criminal convictions.
What contact will you receive from us?
After completing online forms on our website www.stairliftscomparison.com, you are consenting that you will receive email, SMS and telephone communications from us. We will contact you to verify that you have used our site, and check that the data you have provided us with is correct. We will also confirm to you which third party companies will be contacting you to arrange home surveys, quotations and postal brochures. Please note you can’t opt out of receiving these emails, telephone calls or SMS messages as this is necessary for us to be able to carry out the service that you have requested.
We may contact you by post, SMS, telephone, email or social media about future services that we offer and inform you about our exclusive loyalty scheme. We will not share this data with any additional third parties, other than the ones stated in our policy above.
If you choose to opt out of receiving communications from us relating to future products and services, please contact us below.
Email: info@stairliftscomparison.com
By post: Mobility Furniture Comparison, Ground Floor, Aizlewoods Mill, Nursery Street, Sheffield, S3 8GG
Third Party Links
Our website www.stairliftscomparison.com may contain links to other sites. Note, that once you have click on these links to exit our site, you need to be aware that we have no control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Why do we share your personal data?
In order for us to be able to fulfil our service to you we need to collect your personal data and share it with our trusted third party stairlift providers. By requesting a guide price, a free quote or prices on our site you are consenting to our policy. There is no statutory requirement for you to provide us with your personal data, however in order for us to be able to fulfil our service to you it is necessary to help enable us to arrange and provide you with quotes and surveys that you have requested on our website www.stairliftscomparison.com. We will only collect from you personal information, data that is needed in order to provide you with quotes and surveys. If you register to our loyalty scheme or our newsletter, we will not share this data with any third party stairlift provider.
Who we share your personal data with?
We send over data that you have provided us with to third party stairlift companies, so they can contact you directly and arrange home survey’s in order to give you an accurate quotation. Third party stairlift companies may collect additional data from what we have provided them with. An example of this may be information relating to your staircase, so they can work out if they need to make any additional adaptations to your stairs in order for your stairlift to fit. We recommend that you read their own data protection policy’s before you provide any additional information that may be needed. The third party stairlift provider may wish to enrolee you onto their marketing communications, if you do not wish to be a part of these you will need to opt out directly with these third party stairlift companies.
Online Postings
When you post comments, contributions or other content to www.stirliftscomparison.com, your posts may be viewed by other users and may be publicly distributed outside the Site.
Online Reviews
When you post reviews on our review platform and website, your reviews may be viewed by other users viewing either our 3rd party review page or on our marketing letters and social media platforms or uses viewing our website www.stairliftscomparison.com
How long will you keep my personal data?
We will keep your data for as long as necessary to fulfil our legal obligations to you. We may retain your data if we are required to meet legal requirements, prevent fraud, or apply Terms and Conditions. Your data may be kept for these purposes even after you have closed your account or no longer need to use our services.
Changes to this policy
We may at some point need to change this privacy policy. If any changes are made we will upload the latest version onto our website www.stairliftscomparison.com. If required by law, we will notify you of any changes in the way we process your personal data. By continuing to use our site will indicate your agreement to any such changes that we have made.
Cookies
You can configure your internet browser to block all or some browser cookies, or to notify you when sites set or access cookies. If you block cookies, please note that some parts of this site may not function properly.
You can find out more information about cookies and the cookies we use in our Cookie Policy.
YOUR LEGAL RIGHTS
You have rights under data protection laws regarding your personal data.
Access to your personal data
You have a legal right to request to receive a copy of the personal data we store about you and to check that we are lawfully using it.
Request correction of personal data
You have a legal right to ask us to correct inaccurate data we store about, please note we may need to check the accuracy of the updated data you have provided us with.
Request erasure of your personal data
You have a legal right to ask us to erase personal data where there is no good reason for us to be using it. You also have the legal right to ask us to erase your personal data where you have objected us using it, if its seen we store your data unlawfully. Please note that we may not be able to obey with your request of erasure for legal reasons.
Object to processing your personal data
If in any situation you wish to object us holding your personal data, which would impact on your rights of freedom. You can also legally object to your personal data being used for marketing purposes. In some causes if we have legitimate grounds, we may override your rights.
Request restriction of processing your personal data
You have the legal right to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to check that the data is correct; (b) where we have used your data in a unlawful way but you do not want us to erase it; (c) where you want us to store your data even if we no longer require it in order to defend your legal claims; or (d) you have disagreed to our terms of using your data but we need to confirm whether we have legitimate grounds to use it.
Request transfer of your personal data
You have the legal right to ask us to send you your personal data in a readable format. Please note that this right only applies to information which you provided us with that we used to contact you with.
Right to withdraw consent
You have the right to request us to remove your personal data at any time. If you request for us to remove your data, you may not have access to certain services that you were able to use before. We will inform you of this when you request to withdraw your consent.
Please contact below:
Email: info@stairliftscomparison.com
By post: Mobility Furniture Comparison, Ground Floor, Aizlewoods Mill, Nursery Street, Sheffield, S3 8GG
Please note that we may need to hold some, if not all of your personal data in order to comply with laws and contract agreements with you and the third party stairlift provider.
