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Help & Advice

It’s a small wooden platform at the top of the stairs which creates a bridge between the landing and the footplate of the stairlift. Due to changes in EU health and safety legislation, they are much less common now and some manufacturers will not now fit them.

Straight stairlifts should be ready for installation within a few days, whereas curved stairlifts will take longer (around 8 weeks). This is because they need to be manufactured to exact staircase measurements. Your local council offers a free service to assess your home and recommend changes to help.

The stair lift attaches to your stairs instead of the wall, where the rail is supported and screwed in through the floor, no matter the surface.

Straight stairlifts are easier to install and remove than the curved ones, whereas curved chairlift removal is harder and requires at least two engineers.

Straight stairlifts take around 1 to 2 hours to install, with more complex installations taking 4 to 5 hours. After installation the Engineer will run you through the simple controls of an Acorn stairlift.

It is possible to buy a straight stair lift and install it yourself, it is important to know what you are doing. You may then need to get an electrician to check there is power available where it’s needed.

No, not particularly. Stairlifts attach to the floor, therefore there is no need to drill into the wall. However, if you have a handrail which you will need to be removed, you may have to cover up where it originally was.

New and reconditioned stairlifts from reputable companies come with a warranty, so if there is for some reason a breakdown, make sure to contact your supplier.

All stairlifts are fitted with a back-up battery, so the stairlift will continue operating as usual if there were to be a power cut. The stairlift is powered by the battery for at least 8 hours, the battery will recharge itself from the mains.

Stair lifts are very straightforward to operate. All stairlifts have a switch which the rider pushes and holds in order to move up or down the stairs. The chair beeps once and stops automatically when the stairlift reaches the end of its track.

No, the rails take up little space and the stairlift seats, arms and foot rests can be folded up when not in use, leaving space for others to use the stairs as normal.